Return and Refund Policy

Return and Refund Policy – Solid Wood

Address: Shop No. 36, Mall Rd, Cantt, Multan, 61000
Email: solidwoodlhr@gmail.com
Phone / WhatsApp: +92 317 6025725

Welcome to Solid Wood! Explore our full range of handmade wood furniture and home décor products on our homepage. At Solid Wood, your satisfaction is our top priority. Each handcrafted wood product is made with care, and if your order does not meet expectations, our return and refund policy ensures a smooth and hassle-free process.

1. Easy Returns on Handmade Wood Products

You may return any product within 7 days of delivery, under these conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (invoice or receipt) is required.
  • Returns are not accepted after 7 days from delivery.

This policy helps us maintain the quality and craftsmanship of all our Solid Wood furniture.

2. Damaged or Faulty Wood Products

If your product arrives damaged, broken, or defective, contact us immediately:

  • We will verify the issue and provide a replacement or full refund.
  • Our team handles all claims professionally and quickly to ensure customer satisfaction.

3. Refund Process

After we receive and inspect your returned item:

  • Approved refunds are processed to your original payment method within 7–10 business days.
  • Sale or discounted items are not eligible for refunds.
  • Refund updates will be communicated via email or phone.

This ensures a transparent and hassle-free refund experience for all customers.

4. Return Shipping Costs

  • Return shipping charges are the responsibility of the customer.
  • If a refund is approved, the return shipping cost will be deducted from the total refund.

Return Address: Shop No. 36, Mall Rd, Cantt, Multan, 61000

5. Contact Solid Wood for Assistance

For any questions about returns, refunds, or damaged products:

Visit our homepage anytime to explore our full collection of handmade wood furniture and décor products.

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